Area 7 of 7 · Data, backup and recovery
Recover Safely
Things go wrong even for careful people. What you do in the first hour decides how much you get back.
Learn: five habits
Dada explains what to do, and why it works.
Act within the first hour
If money is gone, call 1930 at once. Then ask your bank to block the account, card or UPI, and file a complaint on cybercrime.gov.in.
Why: Banks can hold the money only before it moves on. RBI rules also limit your loss when you report an unauthorised transaction quickly.
Keep the evidence
Take screenshots of the chats, note the transaction ID, the numbers and the time. Do not delete anything.
Why: A complaint with details can be acted on. A complaint without them cannot.
Back up what matters
Turn on automatic backup for photos, contacts and documents. Keep one more copy on a drive at home.
Why: A lost, broken or locked phone should cost you a phone, not ten years of photos.
Be ready before you lose your phone
Turn on Find My Device today. Dial *#06# and write down the IMEI number somewhere safe.
Why: With these two you can lock the phone from anywhere and block it on every network.
Beware of the second scam
Ignore anyone who offers to recover your lost money for a fee, however official he sounds.
Why: Recovery happens only through 1930, the portal, your bank and the police. None of them charge you.
Red flags to remember
- Someone promising to get your lost money back for a fee
- "Cyber police" messaging you on WhatsApp after you post about a fraud
- Being told to wait a few days before reporting
- A demand for more money to release the amount that is "stuck"
Play
Clear at least one. The games are short, and every answer is explained.
Start here · Sequence
Not playedAfter a Cyber Fraud: What To Do
Money lost to a scam? Put the right steps in order, fast.
With Inspector Abhay · 5 stepsPlay Sequence
Not playedLost or Stolen Phone: What To Do
Your phone is gone, with your UPI apps, OTPs and email on it. Put the right steps in order.
With Inspector Abhay · 6 stepsPlay Detective
Not playedDigital Cleanup
Dada's phone and accounts have not been tidied in years. Tap everything that needs fixing, and leave what is already fine.
With Bit · 16 cluesPlay Practise
Optional, and worth it: a longer exercise that asks for your name and email so that your result is saved.
Check
Five situations from this area. Score 80 or more to complete it.
Mini test: 5 quick situations
Pick what you would really do in each one. Score 80 or more to complete this area. There is no timer, and you can try as many times as you like.
- About 2 minutes
- No sign-up
- Nothing leaves your phone
Lost money to a scam? Do this now
The first hour matters most. Banks can hold the money only before it moves on.
- STEP 1Call 1930India's national cyber fraud helpline. Call as soon as you notice, at any hour. Call 1930
- STEP 2Call your bankAsk them to block the card, the UPI ID or the account. Use the number on your card or passbook.
- STEP 3File a complaintOn the National Cyber Crime Reporting Portal, with transaction IDs and screenshots.cybercrime.gov.in
- STEP 4Report the numberReport the scam call, SMS or chat on Chakshu, on the Sanchar Saathi portal.sancharsaathi.gov.in