Area 6 of 7 · Fraud calls and digital arrest

Handle Fraud Calls

A scam call works only while you stay on the line. You are always allowed to hang up.

Learn: five habits

Inspector Abhay explains what to do, and why it works.

You are allowed to hang up
End any call that scares or hurries you. Never stay on a call while you open a banking app or install anything.
Why: No real officer or bank will punish you for ending a call and calling back.
There is no "digital arrest"
If a caller says he is from the police, CBI, customs or a court and keeps you on a video call, disconnect.
Why: No agency in India arrests anyone over a video call, and none asks you to move money to a "safe account".
Call back on the official number
Use the number on the back of your card, on your passbook or in the official app. Never use a number the caller gives you.
Why: If the call was real, the official number will confirm it. If it was a scam, you have just escaped it.
Agree on a family code word
Choose one word that only your family knows. Ask for it when "a relative in trouble" calls for money.
Why: A voice can now be copied from a short video clip. A code word cannot.
Report the number
Block it, and report it on Chakshu at sancharsaathi.gov.in.
Why: Reports get scam numbers switched off, which protects the next person.

Clear at least one. The games are short, and every answer is explained.

Start here · Story

Fake police on a video call and threatening SMS. Help Dada stay calm and safe.

Story

A caller says Dadi's bank account will be blocked. Help her spot the OTP and KYC tricks.

Decide

Ten messages, calls and pages land on your phone. Some are scams, some are real. Choose what to do with each one.

Optional, and worth it: a longer exercise that asks for your name and email so that your result is saved.

अभ्यास · Practice call

The hardest scenario: fear, fake authority and isolation together.

अभ्यास · Practice calls

Five fraud-call scenarios in Hindi or English, each followed by a plain-language debrief.

Five situations from this area. Score 80 or more to complete it.

Pick what you would really do in each one. Score 80 or more to complete this area. There is no timer, and you can try as many times as you like.

Lost money to a scam? Call 1930 at once, then your bank, then file a complaint on cybercrime.gov.in. The first hour matters most.

Area 6 of 7 · Fraud calls and digital arrest

A scam call works only while you stay on the line. You are always allowed to hang up.

Inspector Abhay explains what to do, and why it works.

You are allowed to hang up
End any call that scares or hurries you. Never stay on a call while you open a banking app or install anything.
Why: No real officer or bank will punish you for ending a call and calling back.
There is no "digital arrest"
If a caller says he is from the police, CBI, customs or a court and keeps you on a video call, disconnect.
Why: No agency in India arrests anyone over a video call, and none asks you to move money to a "safe account".
Call back on the official number
Use the number on the back of your card, on your passbook or in the official app. Never use a number the caller gives you.
Why: If the call was real, the official number will confirm it. If it was a scam, you have just escaped it.
Agree on a family code word
Choose one word that only your family knows. Ask for it when "a relative in trouble" calls for money.
Why: A voice can now be copied from a short video clip. A code word cannot.
Report the number
Block it, and report it on Chakshu at sancharsaathi.gov.in.
Why: Reports get scam numbers switched off, which protects the next person.